S h i p p i n g

> We currently deliver to UK, Europe and USA.

All orders are dispatched within 1-2 working days.
We are located in Northern Ireland, meaning Royal Mail 24 Tracked can sometimes take 2 days to reach Mainland UK.

> UK SHIPPING

・ Royal Mail 24H Tracked cost £2.99 or FREE SHIPPING when you spend £50+
(At the checkout out select the option Free Shipping)

> INTERNATIONAL SHIPPING

・ All International orders have a shipping cost of £10 for US and £7.99 for EU and are sent with Royal Mail Tracked International Service (Estimated delivery time 7-17 business days) or FREE shipping when you spend £100+
(At the check out select the option Free Shipping)

• Please note, you may be charged customs/duties which may be added to your order by your local government as import duty/tax, we are not liable for these charges. These fees are the responsibility of the purchaser.
• Failure to pay the additional duty will result in the parcel being returned to us.
  If you refuse your order by not paying the customs fees, £10 will be deducted from your refund if you got free shipping.
  Please, we ask you to speak to your local customs office if you have any further queries regarding customs payments.

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R e t u r n   P o l i c y

RETURNS

If you are not satisfied with your order for any reason, you have 14 days from the day of delivery to return your order. For us to be able to carry out the return requested, the item must be in perfect conditions, unworn or unused, with tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

If the items are received in poor conditions we won’t be able to proceed with the return as requested.

To start a return, you can contact us info@saluajewellery.com If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Due to hygiene concerns, we can’t accept the return or exchange of earrings.

It is important to retain a proof of posting to ensure you can prove that the item has been returned.

If your order arrives damaged or faulty, please take photos or videos where we can see the fault of the product in question and email our customer service team via info@saluajewellery.com with the details.

• Failure to provide a photo of the defective/faulty item will result in the cancelation of the refund or exchange.
• Tarnishing or discolouration due to chemical contact, perfumes, bleaching, heat exposure, general wear and tear is not a fault. Please see our jewellery care instructions on how to properly take care for your items.
• If your piece is lost, stolen, damaged purposely or damaged via a third-party, we can’t offer a refund or exchange.

> IMPORTANT

It is the customer's responsibility to pay for the return postage and the original postage is non-refundable.

• If you have damaged your items or they show signs of wear, we cannot accept a return.
• If your order is returned after the 14-day period has passed, we have the right to deny it and ship it back to you.

Free items must be returned with your order. If not, any free items (as part of a qualifying purchase) granted at the time will be prorated and applied to the amount of refund.

Please remember to keep your proof of postage receipt and keep hold of it until your refund has been received.
We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.

> EXCHANGES

If you’d like to exchange your item for a different size or colour, please email info@saluajewellery.com with your order number and specifics of your request. We will do our best to meet any requests (if submitted within 14 days), but stock availability cannot be guaranteed.

> PROOF OF POSTAGE

Please ensure you obtain a Proof of Postage when you return the item(s) to us (make sure you keep a copy of the Proof of Postage in case we do not receive the returned parcel, as we cannot accept liability for returned goods lost in transit). We strongly recomend to send Tracked Mail.

A valid Proof of Postage must include:
The date the item is shipped.
Our address, showing at least the city & country or post code.